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Do you have employees who quit shortly after they are hired? Do you have a department that it seems that new people never fit in? Do employees tell you that they don't feel like they are being "included"?  What is the process that you have in place to help them fit in? Is it consistent across time and department?

Do your supervisors actions match their words? Would your employees agree? Do your supervisors make promises that they don't keep? Consequently, do your employees actions not meet their words? Make promises they don't keep? How does this effect the CUSTOMER EXPERIENCE?