The tale of two jobs

Two customers call in. One job is routine and quick; but, will be in the lower levels of profit margin. The second job is much more involved, will take a greater level of skill and customer service. However, the profit margin is at the top of your range. In most cases, your best people will be on the second job.

The first step toward Value Based Compensation

Most organizations have a time served compensation model. Each year the employee is evaluated and then given a raise. If they are promoted to a new position, they are paid near the bottom of the new position pay range. Once you are in the new position pay raises are based on your tenure. I am a strong advocate of value based compensation. What value are you bringing and how can we increase the value of an employee.

The best employees I ever met

Several years ago I met a group of employees. They had important but not exciting jobs. They were below the average pay for the company. Visitors routinely walked past them and did not even really notice them. They were in the end phase of shipping and were the last people to see the product before the customer did. They were also one of the most productive and engaged departments in the company.