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In every organization there is a difference between the reality of the organizations’ culture and the culture the leaders’ desire. The leaders then try to drive the culture in the direction they want to go. This is normal and expected. However, this creates an issue which needs to be addressed. How will the organization present the culture to the outside world? I have seen organizations who try to present where they are moving toward as their current culture. But, this culture does not yet exist.

Each client is different and they are facing different problems. However, given what we do, the problems are generally in one of three buckets:

Employee turnover which is severely damaging their business
Chronically open positions which is reducing their capacity and costing them business
A severe skills gap which limits their production and capabilities

Whatever you do, good or bad, people will always have something negative to say
-  W H Auden

Everyone in the organization knew a press release was being prepared. They also knew it was being released on Thursday. The rumors were rampant. Routinely, people were coming into my office asking me what was going on. We were a publicly held company – my hands were tied. The executives were trying to slow the rumors down. It seemed like all it did was get worse. Within one work day the rumor mill was totally out of control. Now it is amusing to look back and think of some of the rumors that were being peddled.

We are finally at the point where more businesses are being reopened. More people are going back to work and resuming their previous activities. Some organizations are reopening from full or partial shutdowns. Others are simply bringing people back to the office from being at home. Whichever is your case, a question is begged.

Previously in this blog, we have discussed the backbone of your company. This is the group of employees who are driving sales and customer satisfaction. Generally they are the ones who are in direct contact with your customers or shape your product or service. The better they perform, the higher the sales and the better the quality of your product or service. Executives, administrative support and new employees are never part of the backbone.