The best employees I ever met

Several years ago I met a group of employees. They had important but not exciting jobs. They were below the average pay for the company. Visitors routinely walked past them and did not even really notice them. They were in the end phase of shipping and were the last people to see the product before the customer did. They were also one of the most productive and engaged departments in the company.

Passions are ignited by unexpected achievement

Have you ever seen an employee who was convinced they could not do something; but then they did? It always unleashes a wave of pride and accomplishment. I have seen many an employee who then became very passionate about whatever it was. Suddenly they want to be the best, learn more and get the hit of accomplishment again. The other way people respond is to look outside of the accomplishment and look for other areas.