Skills Gap

Passions are ignited by unexpected achievement

Have you ever seen an employee who was convinced they could not do something; but then they did? It always unleashes a wave of pride and accomplishment. I have seen many an employee who then became very passionate about whatever it was. Suddenly they want to be the best, learn more and get the hit of accomplishment again. The other way people respond is to look outside of the accomplishment and look for other areas.


The presumption of desired results

I have heard a story about a kid who was playing soccer. He was young and just learning the game. During a game one of his teammates scored a goal. All the parents got all excited and were telling the other kid how good he was. The first kid then said to himself: “Oh, is that what they want me to do? Kick the ball into the opposite goal?” The rest became legend as he quickly became very well known as a goal scoring machine.


Promises, Promises

Organizations are constantly making promises. They make promises to the employees, other organizations, customers, vendors and so on. What happens when your promises are not kept or are kept differently than expectations? The worst case I have ever come across was an organization which constantly made promises to their employees regarding pay raises. The problem was they very rarely kept their promises.