I have heard a story about a kid who was playing soccer. He was young and just learning the game. During a game one of his teammates scored a goal. All the parents got all excited and were telling the other kid how good he was. The first kid then said to himself: “Oh, is that what they want me to do? Kick the ball into the opposite goal?” The rest became legend as he quickly became very well known as a goal scoring machine.
We are finally at the point where more businesses are being reopened. More people are going back to work and resuming their previous activities. Some organizations are reopening from full or partial shutdowns. Others are simply bringing people back to the office from being at home. Whichever is your case, a question is begged.
Organizations are constantly making promises. They make promises to the employees, other organizations, customers, vendors and so on. What happens when your promises are not kept or are kept differently than expectations? The worst case I have ever come across was an organization which constantly made promises to their employees regarding pay raises. The problem was they very rarely kept their promises.