90% of exit interviews are deceptive - 5 strategies to learn the truth
“There was no relationship between the reasons given for leaving
the organization on the exit interview and in the survey."
- Validity of exit interviews
Richard A. Feinberg, Nina Jeppeson
Purdue University
People Profits Principle #87
Exit interviews do not get to the truth 90% of the time
Why would an employee who is leaving not tell us the real reason?