How much time do you spend thinking and worrying about whether your customers are happy? With the product/service, the experience and the value? If you spent more time thinking about your employees - you will spend less time worrying about your customers. Why? Because your employees will take care of them. Want to see how that can happen?
When you care about your employees as much as you care about your customers - and your employees know it, engagement has to happen. People Profits has seen it time again, business owners show that they care about customers - employees not so much.