Ever been in a meeting with an employee and it dawns on you that you do not know anything about them directly? Do you know alot of what other people have told you? How do you know that is correct and true? Ever lost an employee to later find out that what you were told was not true?
This has happened to me several times. I am talking to an employee and I realize that I know nothing about them. I have learned to talk about what I have been told about them and get information directly from them.